OmniCenter Voice provides comprehensive Voice-over-IP management, Including call quality issues, site problems, voice mail, gateway, trunk utilization, and server resources, displaying them all in a single “pane-of-glass” web dashboard.
Unlike many competing telephony solutions, OmniCenter Voice collects call data from actual calls, not just simulated traffic. In a Cisco Telephony environment, OmniCenter integrates with Cisco’s Call Manager API interface to download call history records and detailed performance information about actual calls. When no calls are being made, OmniCenter can use simulated call data to detect potential issues before they effect users.
OmniCenter Voice provides call quality data in real-time, proactive alerts, and detailed historical reporting. Reports can be automated, scheduled, or accessed in real-time from any web browser, including mobile devices like iOS and Android.