OmniCenter Voice

OmniCenter® Voice™ is available as an integrated feature in Netreo’s flagship OmniCenter® Enterprise appliance, providing cost-effective and easy-to-deploy management and troubleshooting for IP Telephony environments. It provides in-depth visibility to all components of a Voice infrastructure, including voice mail, station sets, gateway, and server resources, displaying them all on a single “pane-of-glass”. This enables automatic identification of under-performing links and devices, real-time call quality tracking, and overall capacity planning. Call quality information can be determined via Mean Opinion Score (MOS) and R-Factor values from either actual or simulated Voice-over-IP traffic, allowing detection of potential voice-quality problems even before users perceive a problem.

In a Cisco Telephony environment, OmniCenter® integrates with Cisco's API interface to download call history records and detailed performance information about actual call performance. When no calls are being made, OmniCenter® can use simulated call data to detect potential issues before they effect users.

Real-time status and alerts are displayed in the OmniCenter Voice web interface, and may be forwarded via virtually any alerting mechanism (email, pager, etc.) to the appropriate department or personnel for immediate attention. All historical trending data - such as uptime, performance, exceeded-threshold, and application availability - is archived for reporting purposes. Reporting options include ad-hoc, pre-configured, custom, and automated.

Monitoring & Reporting

Streamlined web-based interface for simple reporting
Instant or scheduled reports delivered via web or e-mail
Graphical trending of voice call quality and related metrics
Site-to-site call quality metrics

Fault Management

Alerting based on call-quality thresholds
Instant identification of problem sites, devices, and locations
Real-time feedback on network conditions and performance trends

Automatic Call Path Tracing

Automatically determine the network path of a voice call
Detect and report on asymmetric paths and routing loops
Find link, device, and threshold issues anywhere on the call path

Simple Administration

Easy to install and configure
Automated and scheduled reports delivered via e-mail
No client or agent software to install
Automatic configuration of statistics collection

Additional Information