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So far James Mancini, CTO has created 19 blog entries.

In Case of Emergency, Rely on Single Pane of Glass (Don’t Break It)

Push notifications – whether sent to your smartphone, computer, tablet or watch – can be some of the most important messages you ever get. How else will you know when a blockbuster trade hits your fantasy football league or when to leave for a meeting because of traffic issues on the I-405? Of course, allow [...]


Why Network Monitoring Matters … to Your Balance Sheet

The old saying among analysts goes “If you can’t measure it, you can’t monitor it.” Measurement and monitoring of networks, applications, and services has many kinds of value. Doing it right can make a profound impact on the bottom line, too. Companies and organizations buy bandwidth for Internet access and other communications based on their current [...]


The Importance of Effective IT Monitoring

Effective monitoring means that IT staff gets information about misbehavior and exceptions quickly and accurately enough that they can get to work on diagnosis and response before users start an increasing cascade of reports and complaints. Without effective monitoring, in fact, IT lives in “reactive mode” --  that is, it doesn’t start dealing with problems [...]


Single Pane of Glass: Myth or Reality?

According to Whatis.Com, a single pane of glass is a concept that describes “a management console that presents data from multiple sources in a unified way,” where the glass belongs to a computer’s monitor or a mobile device’s screen. Network and systems management companies have been talking about this single pane of glass for as [...]


3 Steps to a Better Virtual Desktop Infrastructure (VDI) Implementation

When a VDI user contacts your help desk because a key application is slow, you can probably expect a bunch more calls just like it. Too often, these callers hear, “Everything looks fine from this end.” Here’s how to offer VDI users a better answer now -- and fewer reasons to call in the future. [...]


Boost IP Telephony Performance With 4 Monitoring Tactics

Ask network admins how they monitor their IP telephony performance, and many will probably offer some variation on, “We just play it by ear. Literally.” But this can be a crucial mistake. Here’s how to know whether (and how) to proactively monitor your IP telephony environment. IP telephony quickly became the new bully on the [...]


5 Steps to Eliminating Network Monitor False Alerts

The longer you work at a landfill, the less the smell alarms you. The longer your network monitoring system dashboard is lit up in red and yellow when nothing’s really wrong, the less the alerts will mean to you. Configure your network monitor alert thresholds so red really means “Do something now.” […]

Install a Network Monitoring System Without the Drama

The nightmare installation story. No IT conference happy hour is complete without one. Funny stuff sometimes--when it’s safely in the past. But smooth implementations make for boring stories. Here’s how to make installing a crucial network monitoring system a boring success story. You’ve finally made the business case to install a new network management tool [...]


Halting the Spread of Server and Storage Sprawl

If you’re researching how to detect server sprawl or storage sprawl, you probably already know they can sap network performance and balloon your hardware and licensing budget. See which  strategies for reversing sprawl we’ve seen work well for IT managers, and which haven’t. Remember the bad old days when setting up a new server took [...]


How Trouble Hides in Your Virtualized Systems

Partial blindness is a trade-off some network admins make for the advantages of virtualized systems. It’s often hard to see whether you’re pushing your virtual resources too much—or too little. Also, the roots of slowdowns and outages can hide in hypervisors. Is It time to get your virtual vision checked? The advantages of virtualization are [...]