The operational success of any large-scale enterprise IT environment begins and ends with the Network Operations Center. In spite of this fact the NOC is often littered with inefficiencies and chaos.
A NOC is, by its nature, a chaotic place. It’s an interwoven and interdependent orchestra of people, processes, and tools: Flat-screen monitors (sometimes 15 or more deep), real-time flash actionable notifications and critical alerts. All of this data is presented in various cryptic ways from a passel of non-integrated tools. Already overworked NOC personnel struggle to keep their eyes trained on this dizzying array of content in the hope of spotting outages and anomalies as they occur. At the same time they must also manage the flood of informational and related data streams into their inboxes and SMS feeds. Rarely is there any intelligent filtering or aggregation on this inbound tsunami of data. Industry studies show that a high percentage of this deluge is erroneous, extraneous, and unnecessary.
In most cases scripted protocols for incident management must be strictly followed as problematic issues are distilled out of the fray and isolated for remediation. Service Level Agreements (SLA) depend upon such a regimented approach. In the midst of the aforementioned chaos user, customer, and partner communities rely on the efficient and secure operation of the overall environment. SLA attainment necessitates remediation be transparently completed as close to instantaneous as possible.
In spite of these seemingly insurmountable challenges, success is attainable. When reviewing the efficiency of your NOC consider the following points:
A chaotic NOC environment doesn’t have to be status quo. There is a better way. Based on our experience, we’ve seen that with the right combination of tools, process and personnel they can be well-oiled machines. Request a demo to speak with one of our engineers.