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Appreciation, Reflection & Looking Forward

By: Jasmin young
December 19, 2023

Thank you for being part of our awesome community of customers, resellers and strategic business partners! We are grateful for the many of you who joined our community this year, and for the many who have been part of our growth all these years. We appreciate your trust and partnership.

Looking back, 2023 was a year of continued building on the feedback you’ve given us on both internal and external innovation.

Strategic Initiatives

  • Earning GSA approval in August, Netreo significantly expanded our community reach. Giving FED/SLED customers streamlined access to our smart & secure IT infrastructure monitoring & observability platform has already resulted in new customers & add-on business
  • Adding 16 more targeted strategic partners: 8 resellers dedicated to FED/SLED sales, 5 resellers with a commercial focus & 3 resellers targeting Latin America
  • Gaining CRN Channel Chief honors recognizes our Channel First initiative of transitioning to 100% channel sales

Product Initiatives

  • Adding OpenTelemetry ingestion to our Prefix Real-Time Code Profiler advanced Netreo’s overall APM portfolio. Users have been experiencing the power of OpenTelemetry without risk with our FREE OTel Prefix trial since April
  • Launching the expanded deployment option of Self-Hosted Retrace for enterprise customers. Self-Hosted Retrace deploys in dedicated Azure clouds, giving enterprise users full control of valuable APM data & eliminating egress charges, while delivering the added benefits of existing cloud security and compliance features
  • Improving visualization, expanding capabilities & more anchored 16 Netreo version releases focused on upgrading performance and usability throughout 2023. From expanded AWS & CMDB support to enhanced Windows & SD-WAN updates, Netreo continues to improve the user experience with an eye on performance optimization & keeping your data secure

Featured Events, Webinars & Blogs

  • NUGGET 2023! 4th Annual User Conference – Bigger & Better Than Ever, NUGGET 2023 featured more than 40 engaging sessions from Customers, Reseller Partners & Leading Technology & Business Executives. More than 230 attendees enjoyed compelling insights from increasing the representation of women in technology leadership positions to deep-dive technical & product How To’s. Plus all NUGGET sessions are available for everyone to view on YouTube!
  • In-Person Conference Attendance – 2023 included even more in-person events for Netreo, where we had the opportunity to meet many of you:
    • AFCEA WEST, San Diego, CA
    • Gartner Infrastructure Operations & Cloud Strategies Conference, Las Vegas, NV
    • The IMPRES Industry Day at the Marine Corps Communication-Electronics School in 29 Palms, CA
    • FBI Vendor Day in Clarksburg, WV

To support you better, we expanded our educational content with in-depth webinars and blog posts. Our on-demand webinars cover a wide range of topics:

  • Network Monitoring Insights from Netreo Solutions Architects – A compelling discussion of the top issues every network monitoring user faces when choosing, implementing & effectively monitoring today’s enterprise infrastructures
  • Expediting MTTR with Integrated Incident Management– When done right, effective incident management enables your IT team to spend more time delivering a great customer experience & supporting business goals
  • Leveraging Monitoring to Improve Student Learning Outcomes – How to turn system-wide data impacting students & faculty into actionable insights for improving student learning outcomes & responding to changing needs
  • Our Netreo blog featured new, instructional How To posts from our Customer Service experts with helpful insights & tips for optimizing Netreo, plus a number of informative posts on everything from the Economics of Infrastructure Monitoring to Best Practices for Improving Incident Management


While we’re excited to earn another spot on this year’s Inc. 5000 – that’s 7 straight! – we’re most proud of the accolades earned from customer reviews and industry insiders for our smart, secure and high-performance monitoring and observability solutions.

Wrapping it Up

Thank you, once again, for your trust and partnership. We’ve achieved much together!

In 2024, we’re looking forward to strengthening our partnership as you transform your organizations to drive greater innovation, visibility and productivity. Please reach out to us if you would like to learn more about leading practices across our community or to brainstorm ideas to take your monitoring and observability needs to the next level.

Meanwhile, please keep an eye out for new and updated resources throughout 2024 on our Netreo and Stackify by Netreo websites, including Expert and Guest blog posts, our ITIM-focused blog series, On-demand webinars, eBooks and whitepapers

And most importantly, have a safe and joyful holiday season!

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