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How to effectively monitor and manage multiple customers in CloudMonix

By: Netreo
April 20, 2017

If you are a Service Provider IT organization that maintains and monitors systems for multiple customers, many considerations should be accounted for, in addition to actual monitoring, such as:

  • User & Permission management
  • Customer reporting
  • Data affinity and isolation
  • Centralized configuration management
  • White-labeling
  • Volume discounts

Netreo has a number of features that address issues mentioned above and allow Service Providers to effectively manage and monitor multiple customers under a single Netreo subscription.

Keep customers data separate using Netreo Accounts

In Netreo you can monitor environments for various customers under a single Netreo Subscription that is procured by the Service Provider. This is done through Account Management. Individual customer data will be kept separate and can even be stored in different datacenters. Thus, multiple customers environments can be hosted in many Netreo Accounts that belong to the same Netreo Subscription.

Netreo Users can be granted access to one or many Accounts. Most likely some users from within Service Provider organization will need access to some or all Accounts. Customers may access their specific Account only.

Every Account has their dedicated Dashboards, authorizations, settings and a list of allowed users. At the same time, it is very easy for System Providers to switch between Dashboards to see other systems or customers, given appropriate permissions.

User Management

Users that are invited into Netreo Subscription can have different permissions within various Accounts. It is possible to have View-Only users that can only “see” their own Account dashboards and alerts, or Subscription-Administrators who can do everything everywhere. Each user can be configured to see or modify monitored environment within specific Accounts, manage other Users, manage other Accounts, and access Netreo payment information (Billing management).

Customer Reporting

Service Providers can report to their customers on a daily, weekly or monthly basis with customizable Netreo historical reports. Performance charts, alert and automation history, and Uptime reports are available on demand, for export or via scheduled email delivery (coming very soon).

Additionally, Netreo can export performance data as it gathers it, to Service Provider’s own SQL database for further analysis and reporting.

Centralized configuration

Netreo comes with a set of predefined configuration templates that house useful metrics, alerts, automation and auto-scaling rules. Service Providers can customize these templates and share them across Accounts. This ensures that all resources are monitored in a uniform way, while customer data is kept separate.

Multi-region support

Gathered monitoring data for Accounts can be hosted in the same or different regions worldwide, depending what is needed to satisfy customer’s compliance requirements.

Tracking of Netreo monitoring costs by Customer

Service Providers who need to track Netreo cost across their customers can use Utilization reports that track Netreo’s monitoring consumption by each Account.

At the same time, volume discounts that Netreo provides to its customers allow Service Providers to take advantage of cheaper rates, as all Accounts are aggregated together to qualify for volume discounts.

White-label features

Service Providers can customize the experience for users within each Netreo Account:

  • Branding : It is possible to define custom logos displayed in the Netreo portal and on reports
  • Email Notifications/Alerts: Alert emails can be sent from Service Provider’s own SMTP servers to remove Netreo “from” address. It is also possible to modify the text of alerts to further remove Netreo branding

If you are not using Netreo yet, request a demo today.

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