Mastering IT Crisis Communications
Clear communications during a crisis is something that emergency planners and first responders live with every day. They expend much effort planning contingencies, working out worst-case scenarios and ensuring that they can clearly establish their ability to coordinate. IT professionals rarely do this — but it’s clear that they should.
In this webinar you’ll learn:
- How to develop communications plans and channels.
- Best practices for improved visibility — especially shared visibility.
- Tips to eliminate information silos caused by loosely coupled, discrete tools.
- How to minimize redundant efforts that impact issue resolution.
Upcoming Live Webinars
Many organizations are using ServiceNow to implement ITIL and ITSM functions in their environment, but integrating ServiceNow with your overall visibility strategy can be a challenge.Learn more about webinar