Integrate Freshdesk With Netreo
Freshdesk is a cloud-based customer service platform that helps companies keep track of their support tickets, customer communication, and more. Netreo integration with Freshdesk provides IT business managers with an effective system to help track alerts and production outages that require support intervention.
Tight Integration. Ultimate Control.
Netreo integrates with Freshdesk by publishing and resolving service desk tickets when notifications are raised by its monitoring and automation systems. The integration allows for a fine-grained control of what information is sent to Freshdesk based on resources, resource groups, minimum severitities, etc. If Netreo detects that alert condition is no longer active, it can automatically close the associated event.
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