Training and Certification

Netreo University offers a range of training options, including self-paced online training and in-person onsite hands-on training. There are two levels of certification available to further your career, deepen your understanding of Network monitoring and management, and help you get the most out of your software investment.

Netreo User Training

This course is intended for users, operators, and engineers who will be using the Netreo platform in the course of day-to-day operations. It is appropriate for anyone who would like to learn how to navigate in Netreo, create and customize reports, and understand their performance and availability metrics better. The course is offered as a self-paced online course with optional tests that offer a certificate of completion. It includes content in each of the following areas:

  • Concepts and Terminology
  • Alarms and Incidents
  • Using the Netreo platform
  • Web Application Response Time (ART) Monitoring
  • Email Application Response Time (ART) Monitoring
  • Traffic and Flow Analysis
  • Virtualization Monitoring
  • Configuration Management

Netreo Certified Administrator (NCA)

The Netreo Administrator Training provides all of the material in the Netreo User Training and extends it into the administrative functions of the Netreo platform. This course is intended for engineers who are responsible for configuring and administering Netreo for their organization or customers. It includes detailed instruction on how to configure and optimize your Netreo environment and software to effectively minimize alert noise, integrate with common ITSM, CMDB, and trouble ticketing systems, as well as reducing MTTR and time to root cause detection. This certification is offered as a self-paced online course with tests that are required to achieve certification. A score of 70% or higher is required to pass all tests. It includes content in each of the following areas:

  • Concepts and Terminology
  • Managing Alarms and Incidents
  • Netreo platform usage and configuration
  • Device Onboarding
  • Netreo System Administration
  • Web Application Response Time (ART) Monitoring
  • Email Application Response Time (ART) Monitoring
  • Traffic and Flow Analysis
  • Virtualization Monitoring
  • Configuration Management
Netreo certified monitoring engineer

Netreo Certified Monitoring Engineer (NCME)

The Netreo Certified Monitoring Engineer (NCME) program is a multi-day, hands-on, in-person training class that you and your staff can attend in order learn how to truly take your network management to the next level and achieve the highest level of certification that Netreo offers. Topics that will be covered include conceptual topics, such as planning, incident response strategies, and prioritizing alerts as well as hands-on advanced technical skills like setting up complex dependencies, optimizing your alerting strategy, tuning and troubleshooting thresholds and alerts, integrating with third-party APIs, and much more. NCME’s receive a number of benefits, including a not-for-resale lab license of Netreo, priority access to technical support, and priority access to technical and engineering resources, as well as the skills and tools to make the most of your investment in monitoring technology.

* Please note: Due to restrictions in place due to COVID-19, the in-person NCME training is not being offered at this time. We are working on migrating the program to a self-paced online training course which is expected to be available by the end of 2020. *

Since this class covers advanced topics, students who do not have extensive experience using Netreo or who have limited experience with network management tools and technologies are strongly advised to complete the Netreo Certified Administrator program prior to enrolling in the program.

In order to receive the NCME certification, students are required to pass a timed written exam with a score of 75% or higher.

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